SAPbyDesign - Support

Support

We recognise that every business will need different levels of support, so we have a variety of different support solutions to meet your needs. Choose from one of our Managed Service Plans that best fits your requirements or you can select from one of our Pay As You Go options for greater flexibility on a reactive basis. Our expert consultants are here to support you.

Managed Service Plans

Find the best managed service plan for your business

Features summary

Full features detail

PEACE OF MIND FOR YOUR SAP BUSINESS BYDESIGN SOLUTION

Knowledgeable
Gain access to a talented multi-disciplined team of SAP Business byDesign professionals without the need to maintain an expensive in-house team.

Transparent
With our clearly defined modular managed service pricing you know exactly what you’re getting. With regular and consistent communication you will always feel in control.

Proactive
We focus on preventing issues instead of waiting to solve them. We’ll monitor your SAP Business byDesign environment round the clock so you can say goodbye to firefighting mode.

Stability
Regardless of the challenge, our expertise in SAP Business byDesign ensures that we can provide you with resolute support to ensure your operational capabilities.

PAYG Plans

Flexible support and system administration - timely, efficient and professional

What is 'pay as you go' support?

Whether you’re new to using SAP Business byDesign or growing an existing organisation, our team of consultants are here to help with flexible support.
Our PAYG solution offers your business a bank of pre-purchased hours designed to give you expert and reactive support.
We’ll provide a fast, efficient, and professional SAP Business byDesign support service to your company, where you control the costs.
You simply purchase a block of support hours to be drawn down as and when you need help. We’ll take the worry away by managing your SAP Business ByDesign solution, developing your system configuration, and offering tailored email support and help to use the system. We’ll act as your on-call SAP Business by Design Admin, operating between 9:00-18:00 Monday to Friday.

What do you get with PAYG Business byDesign support?

Support email – We’ll work with you to provide the best possible solution. When you need help, raise a support ticket by sending a message to a dedicated email address which is monitored by our support team.
Teams channel – Stay organised, with all communications in one place.
Account manager – Providing you with SAP Business byDesign knowledge and expertise, you’ll have a direct point of contact with excellent knowledge of the product and processes.
Regular activity report – Constantly improve your business to achieve your objectives. The report will help to track plans and activities and act as a reference for performance reviews.
Scalable hours anytime – we want to build a long-term relationship with all our customers. This support option allows you to flex up with additional hours as required.